FAQ / HELP

HOW TO PAY WITH YOUR CREDIT CARDS:

1. At Pay with PayPal window: click "Pay With Debit or Credit Card"

2. At Pay with PayPal Guest Checkout window: fill in your credit card details

3. Click "Pay Now". If you still can't pay with your credit card please try again with another credit card or contact us for further help.

SHIPPING & DELIVERY INFO

How much is shipping?

Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be. Feel free to contact our customer support for additional information.

When can I expect to receive my package?

*Standard Shipping:

Every single item on MoonChildWorld is custom printed just for you, and it will take us 4-10 business days to print and make sure your order is everything you hoped it would be prior to shipping.

Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.

US Shipping Time Estimates

Home Decor Products, Shoes, Boots, Luggage Covers, Hooded Blankets, Hoodie Dress, Bedding sets, Quilts & Blankets, Tapestries, Car Seat Covers & Handbags, Wallet Cases... 2-4 Weeks

T-Shirts, Mugs: 1-2 Weeks 

International Shipping Time Estimates

Home Decor Products, Shoes, Boots, Luggage Covers, Hooded Blankets, Hoodie Dress, Bedding sets, Quilts & Blankets, Tapestries, Car Seat Covers & Handbags, Wallet Cases... 2-4 Weeks

T-Shirts, Mugs: 2-3 Weeks

 

*Express-line products (only for US,CA,AU,UK,DE,FR):

Express-Line products are manufactured within 3-7 days, then an additional 4-7 days for shipping. Most of our customers will receive their packages in 10-14 days after an order is processed.

Has my order shipped? 

Most orders ship out of our facility in 5-10 days. Estimated shipping time is 2-4 weeks. Please keep in mind we batch and print orders for picking  the following business day, so this is when the clock starts. We are closed on weekends. You will receive an email when we ship your order that will include your tracking number. This tracking number will become active upon the package being scanned out of our facility by the carrier.

How do I track my order?

When your order is SHIPPED, we will send you an email providing you with your tracking information. Your tracking information WILL NOT become active until your order leaves our warehouse and is scanned by the carrier.

My order never arrived.

Before calling or emailing, track your package with the tracking number supplied in the email stating your order has shipped. Keep in mind that if you have not received this email the package hasn't shipped yet. When Tracking, if the package says,"Delivered" please check with your neighbors and your local USPS Post office and give them your tracking number #xxx  and they will be able to help locate your package. 

If your item has not arrived within 45 days for apparel products and 60 days for home decor products, shoes, boots, luggage covers, car seat covers, hooded blankets and bags after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!

An item is missing from my shipment.

We are a global company and have multiple offices as well as multiple warehouses around the world. And because we cooperate with different manufacturers, so some items would be send in separate shipments.

We can guarantee that all of our products are the highest quality standards no matter where they're made and shipped from. Thank you for your understanding.

Is your company in China?

Great question. We are a global company and have multiple offices as well as multiple warehouses around the world. Your order is going to be shipped direct from the factory in china, because of the popularity of the item and get it to you as soon as possible.

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*Shipping to the following countries may take over 50 days for certain products:
South Africa, Peru, Argentina, Bulgaria, Romania, and French Polynesia.

*All items except for our beautiful and personalized shirts & hoodies cannot be shipped to the following countries: Guatemala, Bolivia, Peru,  Montenegro, Syria, Kuwait, Georgia, North Korea, Jordan, Ecuador and Morocco.*

*Canvas sets can only be shipped to the USA*

Net Orders Checkout

Item Price Qty Total
Subtotal $0.00
Shipping
Total

Shipping Address

Shipping Methods